Parent App or approval issue
Keep the child device online, note the time of the request and the app involved, then contact pilot support.
PILOT SUPPORT
When something goes wrong,
there should be a clear next step.
Support processes are being built alongside the pilot so families and schools are not left guessing.
SUPPORT
Pilot support should be boring, traceable and fast.
Device appears offline
Check power and connectivity first. Core on-device rules remain designed to continue locally even when remote status is temporarily unavailable.
Lost or damaged pilot device
Contact AGNIQ before attempting recovery steps so the device record and managed state can be handled correctly.
Security concern
Do not post account or device identifiers publicly. Send the issue privately with the affected device and approximate time.
Contact AGNIQ
Pilot response processes and service-level commitments will be formalized before commercial launch.